About Me
Ethan Hugh Parrish
I’m a CIS graduate from Appalachian State University with a cybersecurity focus and a habit of turning messy operational problems into clear, reliable systems. Currently working at QuestBlue as a VoIP Help Desk Technician — solving most issues end-to-end, and driving resolution on the ones that don’t through direct collaboration with the development team.
Before tech, I worked in professional kitchens. That mindset stuck: own the issue, stay calm under pressure, communicate clearly, and leave things better than you found them. In IT terms — fix it safely, then write the runbook so the next person wins faster.
B.S. in Computer Information Systems (Cybersecurity), Appalachian State University — Aug 2025
Currently
- Polishing ASUPoolCue’s admin workflows and display boards
- Expanding my Windows Server + osTicket lab with better reporting and a practical KB
- Tuning Snort rules and validating detections in Wireshark
- Exploring entry-level roles in IT support or security in North Carolina
What I’m Good At
- Troubleshooting without drama; steady under pressure
- Writing clear docs and repeatable steps
- Turning “we need this to work today” into “this is maintainable tomorrow”
- Keeping users first while making security practical
Tools I Use
Windows Server/AD • osTicket • pfSense • Snort • Wireshark • Linux • SQL • Git • Firebase • React/React Native • basic Python/PowerShell
Outside of Work
When I’m not building or fixing something, I’m probably cooking or making music. Cooking scratches the same itch as IT: clear prep, tight timing, and consistent outcomes. I keep a Food Album with tested recipes, gram-level conversions, and “what I’d change next time.”
Music is where I experiment. I put together small hardware setups—think drum machine, a couple of synths, and a sampler—and practice live sets focused on clean signal flow and quick problem-solving. It’s a fun way to stay calm under pressure and keep my ears trained for detail.
I also like simple, useful projects: labeling cables, cleaning up workflows, writing mini runbooks for future me, and helping friends set up home networks. A little organization goes a long way—at home and on the job.
Lets Connect
Based in North Carolina • Open to entry-level IT support or security roles
ethanhughparrish.com 