Ethan Hugh Parrish
VoIP Help Desk Technician | IT, Operations & Cybersecurity
I keep VoIP systems running and teams aligned. At QuestBlue, I coordinate across customer support, development, and data center operations — handling the majority of issues end-to-end, and driving resolution on the ones that don’t. My focus is on telecom reliability and security: diagnosing what breaks, understanding the root cause, and building the documentation that prevents it from happening again. App State CIS grad.
Education & Certifications
Information Systems Project
Led the development of a real-world information system from planning to implementation. Gained hands-on experience in project management, system analysis and design, database integration, and team collaboration using Agile methodologies and industry tools.
Managing Security
Explored principles of risk management, access control, disaster recovery planning, and security policy development. Developed strategies to manage cybersecurity in business environments and ensure compliance with legal and regulatory standards.
Data encryption project →
Ethical Hacking & Countermeasures
Studied penetration testing techniques, vulnerability assessment, and network security tools in a controlled lab environment. Learned how to ethically identify and exploit security weaknesses and implement countermeasures, with a focus on tools like Kali Linux, RanSim, and Wireshark.
IT Support & Systems Project
I built a hands-on Help Desk Ticketing System lab using VirtualBox to simulate a real IT support environment. The project included deploying osTicket on Ubuntu Server, configuring a Windows Server 2022 Domain Controller, and joining a Windows client to the domain. I customized the help desk with SLAs, automations, email ticket intake, and a knowledge base, giving me practical experience in enterprise IT support workflows, Active Directory administration, and system integration.
Feel free to connect with me on LinkedIn!
Technical Skills
Explore the key areas where I apply my knowledge and hands-on experience across cybersecurity and IT infrastructure.
IT Support & Systems (Windows/Linux)
Stand up reliable environments and support the people who use them.
— Windows Server + Active Directory: users, groups, GPO basics
— osTicket help-desk lab: categories, SLAs, routing automations, KB, reporting
— Clear runbooks; basic PowerShell/Python for repeatable tasks
Windows Server/AD · Ubuntu · osTicket · VMware/VirtualBox · PowerShell/Python
Network Security & Monitoring
Make traffic visible and actionable—from firewall policy to packet capture.
— Configure pfSense (NAT, rules, basic VLAN/DHCP) and harden policies
— IDS with Snort (write & tune rules for scans, basic SQLi, suspicious domains)
— Validate detections with Wireshark; triage and document findings
pfSense · Snort · Wireshark
Apps & Internal Tools
Build simple tools that reduce confusion and speed up workflows.
— ASUPoolCue: mobile queue/reservations with real-time updates & admin portal
— UX that’s friendly for non-technical users; clean forms & error states
— Firebase Auth/Firestore/Cloud Functions; Git-based workflow
React Native (Expo) · Firebase · SQL basics · Git
Technical
QuestBlue Systems, Inc., Morrisville, NC
VoIP Help Desk Technician · Nov 2025–Present
- Resolve VoIP and telecom issues end-to-end, handling complex troubleshooting across customer-facing support and internal infrastructure
- Coordinate with the development team on escalated problems — owning issues from identification through to resolution
- Manage data center operations and maintain reliability of business-critical systems
- Lead technical meetings and drive cross-functional alignment on operational priorities
Operations
Booneshine Brewing Company, Boone, NC
Food Truck Manager & Pitmaster · Sep 2022–Oct 2025
- Onboarded and trained 10+ staff with SOPs/checklists; reduced ramp-up time and errors.
- Analyzed daily POS data to forecast demand; aligned prep & staffing to cut waste and stock-outs.
- Built grams-based inventory sheets (yields, portioning) to standardize cost controls and accuracy.
ethanhughparrish.com 